Chapters and articles
12Troubleshooting and reference

Crash or freeze

Preserve the flight record and collect reproducible details.

If FlyMate closes or stops responding, note the exact action immediately before the problem, whether a flight was active, the approximate time and whether the issue repeats.

A restarted app can offer to continue an ongoing flight in supported workflows. Follow the visible recovery prompt and check the resulting record after landing.

  • Device model and operating-system version.
  • FlyMate version and app mode.
  • Exact steps and visible error.
  • Screenshot or short screen recording.
  • Whether the problem began after an update.
In this chapter

Troubleshooting and reference

Safe first checks, information to collect, known limitations and support contacts.

Safe first checksMissing map, weather or layer dataTracking problemsPremium appears missing