Chapters and articles
12Troubleshooting and reference

Tracking problems

Check the Pilot, Driver, sharing session, permission, connection and timeout state.

If values differ, take screenshots from both devices at approximately the same time and include the remote data-owner label.

  1. 01

    Identify which device is Pilot and which is Driver or observer.

  2. 02

    Confirm the pilot has Premium.

  3. 03

    Confirm both users are signed in and connected.

  4. 04

    Confirm pilot sharing or flight recording is active.

  5. 05

    Check background precise location on the pilot device.

  6. 06

    Check internet access and the last-update or timeout indicator on both devices.

In this chapter

Troubleshooting and reference

Safe first checks, information to collect, known limitations and support contacts.

Safe first checksCrash or freezeMissing map, weather or layer dataPremium appears missing