If the store shows an active subscription but FlyMate remains Free, send support a non-sensitive receipt reference and screenshots. Do not send account passwords or full payment details.
- 01
Confirm whether Apple or Google Play processed the purchase.
- 02
Confirm the original purchasing store account is active on the device.
- 03
Check whether the subscription is active, cancelled or expired.
- 04
Use Restore Purchase on the same store ecosystem.
- 05
Close and reopen FlyMate.